Help — and a person to call
If something is not working, you do not have to work it out on your own. There is a phone number below, and a person on the end of it.
Call us
We have not published set phone hours yet, and we would rather say that than guess at one. What we can tell you is where the phone rings: the office is in Berkeley, California, so daytime on the West Coast — Pacific time — is when somebody is most likely to answer.
If nobody picks up, you have not been forgotten. Try again later in the day, or write to us instead. Both reach the same people.
This is not an emergency line, and it is not a way to reach a doctor or a nurse. If you are worried about someone's health, speak to a health professional. In an emergency, call your local emergency number.
Write to us
Email betterdays@optoceutics.com and a person reads it. You can also simply reply to any email EVY INSIGHT has sent you — your weekly check-in, the code you use to sign in, any of them — and it reaches the same place. If one of our emails is already in your inbox, replying is the quickest way.
If you would rather try something first
Three things come up more than the rest, and each has a plain answer. There is no need to read them before you call — they are here in case you would sooner sort it out yourself.
The sign-in code has not arrived
Codes usually take a minute or two, and more often than not they land in the junk or spam folder — look for a message from EVY INSIGHT. Each code works once and then runs out, so if yours has been sitting there a while, ask for a fresh one. It is worth checking that you are using the same email address the shop has for you.
The link in your email has stopped working
Links from us open one check-in at a time, and each new email replaces the last, so your most recent email always has a working link. Nothing is lost when an old one stops working, and a week you let pass is not held against you.
EVY LIGHT will not connect
This is almost always the home network rather than the light itself — a new router, a changed password, or the light moving to another room. There is a step-by-step guide with pictures. Your check-ins keep working either way, because none of them depend on the light being online.
The step-by-step guide sits inside your account. Sign in and you will find it under Settings.
Writing to us
Post is slow, and calling is quicker. But if you would rather put something in writing, or you need an address for your records, this is ours.
Optoceutics Inc.2120 University Ave.
Berkeley, CA 94704
United States
One thing worth knowing before you write. Anything about your own information — a copy of what we hold, a correction, a deletion — is answered by the office named in the Privacy Policy, which is a different address, in Denmark. Sending those requests there is what gets them answered. Read the Privacy Policy
Getting in touch never costs you anything
Calling us, writing to us, or asking the same question three times changes nothing about your EVY LIGHT warranty, your refunds, or the support you get. Nobody handling a warranty or a refund is told whether you take part in EVY INSIGHT at all.
You are also welcome to call about none of the above. If you are not sure what EVY INSIGHT is for, or you would like somebody to walk you through it once, that is a good reason to call.